Review of Complaints Handling Practice

Published on November 06 2015

The Department of Justice is pleased to publish this review of Complaints Handling by the Prisoner Ombudsman for Northern Ireland. The Department commissioned the review in September 2015 and appointed Mr Alasdair MacLaughlin to undertake it. We are grateful for him doing so in a prompt and thorough manner.

Alasdair MacLaughlin has significant experience of complaints-handling and oversight in his roles as the Lay Observer for Northern Ireland and Independent Assessor for the Public Prosecution Service.

He has held several public appointments, including membership of the Probation Board for Northern Ireland, Northern Ireland Economic Council, Standing Advisory Commission on Human Rights and Northern Ireland Community Relations Council. He has served on European Union Monitoring Committees and the Council of the University of Ulster. An economist by education, his employment prior to retirement included extensive experience in the private, public and voluntary sectors in Northern Ireland, at national level and in Europe.

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